Xyngular Return Policy

Product Exchange Policy

A. The Company will exchange products if the returned products are damaged in shipment or are incorrectly sent.

B. Whenever possible, returned products will be replaced with undamaged products. However, when an exchange is not feasible, the Company reserves the right to issue a Company credit for the amount of the exchanged products.

C. To exchange products, you must comply with these rules:

1. The request for exchange must be made for unopened products within thirty days of purchase;
2. Prior authorization from the Company is required to initiate the exchange. The Customer Care Department of the Company will instruct the Distributor on the correct procedure for returning the products (1-801-756-8808);

Refund Policy

A. The Company has a 100% satisfaction guarantee for the first 30 days and will refund 100% percent of the purchase price for that period. After 30 days from the date of the order, the Company will refund 90%, less applicable Sales Bonuses, on unopened, unaltered, resalable, and restockable products and Sales Aids produced and sold by the Company that are returned within twelve months of the order date by the Distributor who purchased the products or Sales Aids from the Company. In order for the Company to correctly back out the applicable Sales Bonuses on returned products, it is critical that the original sales order number from the invoice be retained. This number must be provided to the Company at the time the request for a refund is made.

1. Products may be returned within 12 months of the order date if the product is current, unopened, and resalable.
2. Acceptable refund alternatives include, but are not limited to, the following: Company credit, card charge back. The actual form of refund will be based upon the original form of payment.

B. To obtain a refund for returned products or Sales Aids, a Distributor must comply with these procedures:

1. Approval for the return in the form of a Return Merchandise Authorization (RMA) number must be received prior to returning the shipment to the Company. This approval must be obtained either by telephone or in writing, and the actual return shipment must be accompanied by the RMA number (Customer Care at 1-801-756-8808);
2. The Company will provide the Distributor with the correct procedures and location for returning the products or Sales Aids. All return shipping costs must be paid for by the Distributor;.
3. Products or Sales Aids sent to the Company without prior authorization will not qualify for a refund and will be returned to the Distributor at the Distributor’s expense;
4. This refund procedure may vary in jurisdictions where different repurchase requirements are imposed by statute.  Applicable jurisdictional laws may dictate the terms of the refund policy; and
5. The Company reserves the right to require a Distributor to repay Sales Bonuses paid to him/her on products returned by the Distributor’s Sales Organization. This may be achieved either through contact with the affected Distributors for direct repayment or by withholding from present or future Sales Bonus payments. This policy encompasses all refunds allowed under the Company’s Refund Policy. Extension of the refund policy as required by applicable law, or instances in which Distributor misconduct, misrepresentation, or other extenuating circumstances necessitates a Distributor refund in excess of the stated refund policy will be considered on a case-by-case basis.